Service is the core value for success. It must be based on a rational
organisation of operations.
Reception:
 
General organisation: methods for managing the occupancy and
reservations register, sending faxes and e-mails, method for sending the daily
check-in / out  list
Guest-welcoming process / gauging satisfaction / complaint management
Collections’ procedures
Assistance with the implementation of a safe-keeping system for cash deposited by guests, collection-verification procedures
Stages:
 
Introduction of methods for cleaning and repairing rooms and bathrooms (technical check-list to be used by chambermaids)
Rules for linen, reception products, cleaning products and uniform inventory management
Check-list for regular verification and monitoring of requirements
Gauging satisfaction
Communal areas:
 
Integration into the work schedules of chambermaids
Involvement in the establishment’s positioning
Differentiation elements
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